Returns Management
A Clear, Consistent Process for Every Return
Returns are part of ecommerce. Our returns management service handles receiving, inspection and processing, so returned inventory doesn't become a backlog.
The Workflow
How a Return Moves Through Our Process
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{{ICON_BOX}} Receiving
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{{ICON_SEARCH}} Inspection
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{{ICON_INVENTORY}} Restock / Client Instructions
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Receiving
Returned items are received and logged against the original order.
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Inspection
Items are inspected to assess condition and sellability.
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Processing
Returns are processed according to the outcome of inspection.
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Restock or Client Instructions
Sellable items are restocked; others are handled per your instructions.
A Note on Policy
Your Return Rules, Applied Consistently
Return handling instructions — what gets restocked, discarded, or flagged for review — are set by you. We don't apply a one-size-fits-all policy; we follow the instructions on your account so returns are handled the way your business needs them to be.
Get Started
Ready to Get Returns Under Control?
Tell us about your return volume and process — we'll put together a plan and pricing.